Onsite Support Technician

Onsite Support Technician

Cincinnati, OH

Fulltime

Job Description

Must Have Technical/Functional Skills

1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.

3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.

4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.

5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.

6. Customer Service Skills: Strong customer service orientation to provide a positive user experience.

7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.