Head of Sales

Job Title: Head of Sales – ITeS / BPO

Location: Cincinnati, Ohio (On-site / Hybrid)

Industry: IT Enabled Services (ITeS)

About the Company

We are a fast-growing ITeS organization delivering high-quality back-office, customer support, and digital process outsourcing solutions to global clients. With a strong focus on operational excellence and technology-driven services, we are expanding our leadership team to accelerate growth in key verticals, especially Healthcare and enterprise back-office services.

Role Overview

The Head of Sales will be responsible for driving revenue growth, building strategic client relationships, and leading the overall sales function. This role requires a seasoned sales leader with deep experience in ITeS/BPO, preferably within Healthcare or back-office services, who can develop and execute go-to-market strategies and scale high-performance sales teams.

Key Responsibilities

Sales Strategy & Leadership

• Develop and execute a comprehensive sales strategy aligned with company growth objectives
• Identify new market opportunities across Healthcare, BPO, and ITeS sectors
• Build, mentor, and lead a high-performing sales team

Business Development

• Drive new client acquisition and expand existing accounts
• Establish relationships with key decision-makers (C-suite, procurement, operations leaders)
• Lead large deal pursuits, contract negotiations, and closures

Market Expansion

• Strengthen presence in Healthcare outsourcing, revenue cycle management (RCM), and back-office operations
• Explore partnerships, alliances, and channel opportunities
• Stay ahead of industry trends, competitor activity, and customer needs

Revenue & Performance Management

• Own sales targets, pipeline management, and forecasting
• Implement KPIs, dashboards, and reporting mechanisms
• Ensure consistent achievement of revenue and margin goals

Cross-functional Collaboration

• Work closely with delivery, operations, marketing, and product teams
• Align solutions with client needs and ensure seamless transition from sales to delivery

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred)
• Strong sales experience in ITeS, BPO, or outsourcing industry
• Proven track record of closing large, complex deals (multi-million dollar engagements preferred)
• Strong domain experience in Healthcare outsourcing (RCM, payer/provider services), Back-office / shared services or Customer support / contact center services.

Key Skills

• Strategic thinking and execution
• Enterprise sales and consultative selling
• Leadership and team-building
• Negotiation and stakeholder management
• Data-driven decision-making

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Job Type: Full-time

Pay: $180,000.00 - $200,000.00 per year

Work Location: In person