Electronic Technician

Electronics Service Technician / Technical Support Technician

Pay Rate: $45,760 to $56,160

Type: Full-time

Focus: Customer support + hands-on electronics troubleshooting and repair

Role Overview

This role combines customer-facing technical support with hands-on electronic troubleshooting and repair. The technician will work directly with customers to diagnose issues, guide them through basic fixes, and perform in-house repairs when products are returned.

This position requires more than soldering ability — the ideal candidate understands how electronic components function within a circuit and can explain both the issue and the repair clearly to customers without causing frustration.

We are seeking someone who values long-term stability, takes pride in their work, and enjoys helping customers understand technical solutions.

Key Responsibilities

• Provide technical support to customers via phone, guiding them through basic troubleshooting and simple fixes
• Diagnose returned electronic products and perform component-level troubleshooting
• Repair circuit boards, including soldering and replacing components such as resistors, capacitors, and ICs
• Analyze circuit behavior to identify failed components (not manufacturing defects)
• Read and interpret electrical schematics and technical documentation
• Clearly explain repair findings and solutions to customers who follow up after service
• Communicate technical information in a calm, clear, and customer-friendly manner
• Document issues, repairs, and resolutions accurately

Required Qualifications

• Associate degree (2-year) in Electronics, Electrical Engineering Technology, or a closely related field
• OR equivalent electronics experience gained through military service
• Strong understanding of basic electronic principles (e.g., how resistors, capacitors, and circuits function)
• Hands-on experience troubleshooting electronic circuits at the component level
• Soldering experience, including removal and installation of small electronic components and ICs
• Ability to read and interpret schematics and technical drawings
• Strong verbal communication skills with a customer-focused mindset
• Demonstrated problem-solving ability and attention to detail

Preferred Qualifications

• Military electronics background (avionics, communications, radar, etc.)
• Experience with consumer electronics, receivers, or similar electronic systems
• Prior experience in a manufacturing, repair, or service environment
• Familiarity with customer support or ticketing systems
• Proven employment stability (longer tenures preferred over frequent job changes)

What We’re Looking For

• Someone who understands how and why circuits fail, not just how to solder
• A technician who can explain technical issues clearly to non-technical customers
• A calm, patient communicator who does not frustrate customers
• A long-term team member interested in building a career, not hopping roles