Inside Sales & Customer Support

Job Title: Inside Sales & Customer Support Specialist Location: Cincinnati, OH Job Type: Full-Time

About Us: For over 90 years, NECO has proudly served water utilities across Ohio and Kentucky as a trusted distributor of water meters and meter reading equipment. As a fourth-generation family-owned business, we take pride in treating our employees like an extension of our family. We offer meaningful career progression, a supportive work environment, and a highly competitive compensation package.

Position Overview

The Inside Sales & Customer Support Specialist plays a critical role in supporting the outside sales team while serving as a primary point of contact for inbound sales inquiries, walk-in customers, contractors, and utility clients. This position ensures accurate order processing, timely communication, and exceptional customer service to drive revenue and strengthen customer relationships.

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Key Responsibilities

Sales & Revenue Support

· Support Outside Sales Representatives with day-to-day tasks including order management, CRM system, cross-functional communication, and customer support

· Process customer orders accurately and efficiently

· Coordinate product availability, pricing, and delivery timelines

· Assist with bid documentation and submittals when needed

Inbound Sales & Customer Service

· Respond to inbound phone and email inquiries

· Serve walk-in customers and contractor accounts

· Provide product recommendations and technical guidance

· Resolve order issues and customer concerns promptly

Operations & Coordination

· Manage orders within ERP system accurately and efficiently

· Coordinate with warehouse and logistics teams on shipments

· Monitor open orders and proactively communicate delays

· Support inventory tracking and stock replenishment coordination

Qualification & Skills

· 2+ years experience in inside sales, distribution, or contractor-facing environment preferred

· Bachelor’s degree in business, sales, marketing, or related field

· Strong customer service skills with the ability to build rapport and handle inquiries professionally

· Basic understanding of sales processes and techniques

· Excellent communication skills, both written and verbal

· Ability to multitask efficiently in a fast-paced environment

· Proficiency in Microsoft Office Suite and CRM software is preferred

· Positive attitude with a proactive approach to problem-solving

· Ability to work collaboratively within a team environment while also demonstrating independence when needed

· Knowledge of waterworks, metering equipment, or utility products a plus

What We Offer

· A family-oriented culture with deep roots and strong values

· Clear paths for career growth and development

· Competitive compensation and benefits – including an uncapped bonus tied directly to company earnings

· Opportunity to make a direct impact in a high-visibility role

Compensation

· $80,000 - $95,000 with a commission and bonus structure based on sales, margin and operational targets

Job Location

The Inside Sales & Customer Support Specialist will be based in NECO’s home office in Cincinnati, OH. Occasional travel may be required with all business expenses paid by the company.

NECO is an equal opportunity employer with respect to age, gender, sexual orientation, or race of the candidate.

Pay: $80,000.00 - $95,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person