Managed Service Field Specialist

Managed Service Field Specialist (Full-Time) — Cincinnati, OH

NextStep Networking is growing! We’re an innovative IT managed services provider that partners with nonprofit organizations to deliver reliable, dignified technology solutions. We help our clients maximize the effectiveness of their IT systems through Managed Services, Cloud Migration, and custom eLearning. If you’re passionate about technology, problem-solving, and making a real impact in your community, we want you on our team.

About the Role

As a Managed Service Field Specialist, you’ll be the front line of technical support for a nonprofit client in Cincinnati, Ohio. You’ll diagnose and resolve issues, manage user accounts, and keep systems running smoothly — all while providing excellent customer service.

This is a full-time, on-site role with occasional after-hours “on-call” evening and weekend shifts.

Key Responsibilities

• Provide first-level technical support for staff and departments
• Diagnose and resolve computer, printer, and peripheral hardware issues
• Manage user accounts, passwords, and device enrollments
• Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications
• Assist with A/V setup for meetings and public events
• Log service tickets, track progress, and maintain accurate documentation
• Adhere to data privacy and cybersecurity protocols
• Participate in an on-call rotation for evening/weekend support as needed

What You Bring: Technical Skills

• Strong understanding of hardware, software, and networking fundamentals
• Experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory
• Familiarity with MDM tools and cloud management systems
• A+ and Network+ certifications (or willingness to obtain) highly desirable

Professional Qualities

• Excellent communication and customer service skills
• Analytical and adaptable problem-solver
• Able to multitask and prioritize effectively
• Positive attitude and eagerness to learn
• Commitment to confidentiality and data security best practices

Minimum Requirements

• High school diploma or GED
• Eligible to work in the United States (proof of work authorization required)
• Valid driver’s license with reliable transportation and clean driving record
• Experience providing end-user or deskside IT support preferred
• Strong interpersonal and time management skills
• Ability to work both independently and collaboratively in a client-facing role

Physical & Work Environment Requirements

• Ability to lift up to 50 lbs and perform hands-on technical work
• Regularly required to stand, walk, and use hands to handle or feel
• May occasionally need to stoop, kneel, crouch, or crawl
• Work occurs primarily on-site at a government client location, with occasional remote work
• Local travel required; some overnight travel may occur

Why You’ll Love Working Here

We believe technology should empower, not frustrate. As part of NextStep Networking, you’ll work with purpose — helping our team deliver essential services through reliable IT systems.

We offer an excellent benefits package, including:

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Professional development and certification support
• A respectful, collaborative culture that values learning and growth

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $20.00 - $25.00 per hour

Work Location: In person