IT / BPO Managed Services Transition Director

Director, Managed Services

At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In operations and solutions at PwC, you will focus on providing consulting services to optimize overall operational performance and develop innovative solutions. You will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. Working in this area, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks.

Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success. You create a healthy working environment while maximizing client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards, the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Managed Services team you will shape, sell, and execute large-scale, multi-national Transitions to Managed Services operations. As a Director, you will set the strategic direction and lead business development efforts, securing impactful decision making while overseeing multiple Transition projects. This role offers the chance to build global teams, advance Transition capabilities, and embed innovative tools and leading practices for long-term operational success.

Responsibilities

• Oversee governance and delivery of running processes
• Foster a culture of collaboration and continuous improvement
• Embed scalable solutions and AI technologies for productivity

What You Must Have

• Bachelor's Degree
• At least 15 years of experience leading Managed Services Transitions

What Sets You Apart

• Demonstrating thought-leader-level abilities in team leadership
• Leading large-scale, multi-national transitions into Managed Services
• Supporting sales and solutioning activities across pursuits
• Defining Transition strategy and commercial assumptions
• Driving service management, knowledge transfer, and operational readiness
• Developing and refining Transition methodologies across practices
• Leading implementation of delivery tools for managed services
• Institutionalizing lessons learned across transitions
• Overseeing ITSM, monitoring, reporting, and AI tooling integration