Client Experience and Loyalty Manager

The Client Experience and Loyalty Manager is responsible for driving the strategic development, operational execution, and ongoing client experience lifecycle to increase customer satisfaction, loyalty, and lifetime value. This role sits at the intersection of marketing, sales, service,

and revenue operations.

Main Responsibilities

• In partnership with the GTM team own the voice of the client across all channels and touchpoints.
• Manage client satisfaction surveys to drive continuous improvement in client interactions

This position can be hired anywhere in the continental US

We're looking for someone with 4-7 years proven customer-facing sales or relationship management experience preferably within cybersecurity industry along with Bachelor's Degree preferred from related field