Security Solution Engineer - Email Security

Proofpoint is a global leader in human- and agent-centric cybersecurity. The Security Solutions Engineer is responsible for assessing and improving the security posture of customer environments, managing technical aspects of customer systems, and ensuring solution uptime and availability.

Responsibilities

• Serve as an escalation point for other engineers on the team
• Optimize security policies to protect against emerging threats and adhere to industry best practices
• Create and develop custom solutions for managed security systems
• Maximize system uptime, availability, and performance
• Utilize internal CRM for problem tracking and project development
• Assist the team in meeting all customer SLAs
• Unsurpassed attention to detail, analytical problem-solving skills, and ability to diagnose and troubleshoot technical issues
• Maintain awareness of industry trends, security news, and best practices
• Take on-call rotation after hours and on weekends, serving as a point of escalation as necessary
• Provide flexibility with schedule to cover job requirements
• Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction
• Lead technical discussions with customers and partnering organizations
• Research and analyze industry trends and security vulnerabilities, in order to effectively communicate to customers any risk to their environments and implement solutions to mitigate the risk
• Administer and support lab environment to include change request review and approval, maintenance, and design

Skills

• Bachelor's Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree
• Experience with Email Security
• Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience
• Experience and proficiency in Proofpoint email security products, to include certification and training
• Experience and proficiency designing and implementing Proofpoint solutions
• High Level of critical thinking and proven ability to manage customer expectations high pressure situations
• Proficiency in technical writing, diagraming, and communications
• Combine patience, determination, and persistence to troubleshoot client issues
• Ability to work effectively with team members and clients
• Desire to mentor junior engineers
• Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
• Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by colleagues and customers
• Strong time-management skills
• Experience with Proofpoint email security products - PoD/TAP/TRAP
• Expert in information security or network security
• SQL or Oracle database experience
• Regular expression experience
• Scripting knowledge of Perl, Python, Java, or Bash
• Proofpoint product certifications
• Industry certifications such as CISSP, Network+, Security+, etc
• Experience working in Managed Services

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Flexible time off
• A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
• A three-week Work from Anywhere option

Company Overview

• Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data. It was founded in 2002, and is headquartered in Sunnyvale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.proofpoint.com.

Company H1B Sponsorship

• Proofpoint has a track record of offering H1B sponsorships, with 51 in 2025, 52 in 2024, 47 in 2023, 103 in 2022, 71 in 2021, 54 in 2020. Please note that this does not guarantee sponsorship for this specific role.