Finance Data Analyst

As an Application Support Analyst at United IT Solutions, you will be responsible for implementing new business applications, analyzing user requirements, and testing and integrating them. The daily duties of this role may vary depending on the applications used by our company.

• Ensure quality services are delivered within agreed SLA's to meet expectations

Duties

• Manage incident management processes as the final point of technical escalation on clinical application issues

,

Root cause analysis activities are performed to successfully identify root causes of problems; Proactive identification of problem trends and known error conditions is undertaken with a view towards permanent solutions Assist new staff into the application support team Provide specialist professional advice throughout relating to all application support Works with business users to resolve problems involving custom Applications Develops maintains support standards procedures documentation Develop strategic plans related upgrades migrations nationwide