IT End User Services Manager

A company is looking for a Manager, IT End User Services (Remote).

Key Responsibilities

Drive high customer satisfaction and ensure services meet established SLAs and customer demands

Develop and implement innovative technology strategies for End User Services

Provide direction and mentoring to staff to enhance team capabilities and effectiveness

Required Qualifications

High School diploma or GED required; Bachelor's degree preferred

5-8 years of related work experience and 1-3 years of supervisory / management experience required

Customer-centric mindset with a track record of expanding responsibilities in End User Services

Advanced technical computer skills specific to the functional area and related systems

ITIL certification preferred