Technology Support Lead

A company is looking for a Technology Support Lead to provide first-level technical support for designated end users.

Key Responsibilities

Provide first-line telephone, chat, or email technical support for hardware, systems, and applications

Create and document incident tickets in ServiceNow for reported incidents or service requests

Fulfill IT Service Requests and troubleshoot mobile devices as required

Required Qualifications

Associates degree or relevant college coursework

2-3 years of technical experience in a similar role

ITIL Foundation Level certification preferred or demonstrated knowledge of processes

Proficient with Windows OS, O365, MS Office Suite, and mobile devices

Familiar with remote support tools